Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*




"Dr. Pavalock was awesome! The procedure was explained thoroughly and ran smoothly. All staff members were extremely professional. "

"All involved - from the receptionists to the nurses to the technicians to especially Dr. Fusion - were excellent! "

"It was a great experience! I wanted to do the EGD without sedation and without a backup IV port. The nurses and Dr. Hoverson were so supportive, said it was all about what I wanted. That made me feel so respected and listened to. They were my cheerleaders during the procedure, helped me relax, gave me breathing instructions. I am so grateful! Thank you all so much!"

"I called and spoke to one of the nurses, *Betsy, about a week prior to my appointment. I had concerns about the effectiveness of the normal anesthesia. I was rescheduled so that I could have a different anesthesia which worked much better for me. *Betsy took the time and LISTENED to my concerns and resolved the problem in an excellent manner. As a healthcare provider I really appreciated her care and concern."

"Dr Dooley is a superb doctor who cares about his patient. I have much confidence in his abilities."

"Everything went very smoothly which is most unexpected in a city like Santa Fe. I could not be more pleased."

View More Comments

Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

Learn More

*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.